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Returns Policy

Customer satisfaction is our top priority. If a product received is not identical or product description varies with what was stated on the site, please contact our customer service. If your order has been sent and received, you are to return the product to receive a refund. However, please do note that the freight will not be refunded. If you are unsatisfied with your product, please request for a return and hence proceed to return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund or exchange. When the product has been received and inspected with no damage to neither product nor the package, we will refund the value of the purchased the product, but not the original freight. E.g, if product was worth #10,000 and freight cost #2,000, we will refund #10,000 to the customer. All products must be returned in their original packaging and the packaging must not be broken or in any other way damaged – neither the product. Otherwise it will not be possible to obtain a refund. The freight to return the goods will be taken care of by the customer and the courier to use is also totally the choice of the customer. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes. We assure a money back guarantee so long as product and packaging is in tact.

 

Please note that we do not accept returns on products that has been with the customer up to 7 days.